Shipping policy

Thank you for shopping with LUNA MOORE! WE are committed to delivering your order quickly and safely. Please review our shipping policy below.

ORDER PROCESSING TIME

  • All orders are processed within 1-2 business days, excluding weekends and holidays.
  • Order placed after business hours or on weekend will be processed the next business day.
  • During high-volume periods, processing time may be slightly extended. If so, we will notify you.

SHIPPING RATE & DELIVERY TIME 

Shipping costs are calculated and displayed at checkout.

  • Free Standard Shipping on all orders over $50
  • Delivery times vary based on location and selected shipping method.

DOMESTIC SHIPPING

  • We ship domestically within your country.
  • Estimated delivery time 3-7 business days after order processing.

INTERNATIONAL SHIPPING

  • We offer international shipping to selected countries 
  • .Estimated delivery on destinations.
  • international customers are responsible for any customs duties, taxes, or import fees required by their country. 

ORDER TRACKING

  • Once your order ship, you will receive a confirmation email with tracking number.
  • Tracking updates may take up to 24 hrs to appear after shipment.

SHIPPING DELAYS

Luna Moore is not responsible for delays caused by carriers, custom processing, weather condition, or unforeseen circumstances.

LOST OR DAMAGED PACKAGED

  • If your order arrives damaged, please contact us right away with your order number and clear photo of item, and we will assist you promptly.  Our Email is lunamoorejewelry@gmail.com
  • Once your order has been shipped and tracking number has been provided, responsibility for the package is transferred to shipping carrier. If the tracking information shows that your package was delivered but you have not received it, we recommended: 
  • Checking with neighbors and household members
  • Contacting your local carrier or postal office

CONTACT US

If you have any questions, please reach out to us at :

lunamoorejewelry@gmail.com